Diagnosing Enterprise Search
As a digital workplace consultant, I often find myself in workshops with employees to gather requirements. Invariably within a few minutes someone will say “we can never find stuff, the search is awful”, and the whole group will nod agreement. My company, ClearBox Consulting, has been working in the intranet and digital workplace space since […]
Advances in Search: Trip Report from ECIR 2019 (Cologne, April 2019)
by Jochen L. Leidner and Ingo Frommholz SIGIR 2019 in Paris in July. This is a report of some of the highlights of ECIR this year with no claims of representativeness. Part I – Impressions and general Trends Search is alive and happy as a field of research. Both theoretical and applied papers were presented, […]
Designing search: models and metaphors
It’s often said that search is a conversation: a dialog between two participants that can be every bit as rich as human conversation. On one side is the user, with an information need articulated in the form of a query, and on the other side is the system, with its response in the form of […]
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