Paul Cleverley’s presentation to Search Solutions 2020 has now been published

At Search Solutions 2020 Paul Cleverley presented a paper on the research he had carried out with Fionualla  Cousins and Simon Burnett on the search patterns for Covid-19 within a very large oil and gas company during the initial stages of the lockdown in early 2020. Paul was not able to share his presentation slides as the paper was going through peer review prior to publication in the Journal of Information Science.

The paper has now been published and can be downloaded from Paul’s web site. For me the highlight is Fig.8 which shows a trend from single word queries at the outset of the pandemic to three and even four word queries within a few months as search users gained a wider vocabulary and also had more focus about the information they were seeking. If anyone tells you that typically enterprise search users only use single query terms this is all the evidence you need to show how little they know about enterprise search user behaviour.

About Martin White
Martin White

Martin is an information scientist and the author of Making Search Work and Enterprise Search. He has been involved with optimising search applications since the mid-1970s and has worked on search projects in both Europe and North America. Since 2002 he has been a Visiting Professor at the Information School, University of Sheffield and is currently working on developing new approaches to search evaluation.

Leave a Reply

You must be logged in to post a comment.